Refund, Return & Exchange Policy
Fashion Factory
At Fashion Factory, we are committed to ensuring customer satisfaction while maintaining fair business practices under Bangladesh e-commerce standards.
1. Return Policy
You may request a return within 7 (Seven) working days from the date of delivery.
Return is applicable only if:
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The product is damaged, defective, or incorrect item delivered.
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The item is unused, unworn, unwashed and in original condition.
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The product is returned with original packaging, tags, invoice and accessories.
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You notify us within 24 hours of receiving a damaged or wrong product (with clear photo/video proof).
Return will NOT be accepted if:
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The item has been used, washed, altered, or damaged by the customer.
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Tags, packaging, or invoice are missing.
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The return request is made after 7 working days.
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The product is purchased on clearance / special discount (unless defective).
2. Exchange Policy
The product is damaged, defective, or incorrect item delivered.
The item is unused, unworn, unwashed and in original condition.
The product is returned with original packaging, tags, invoice and accessories.
You notify us within 24 hours of receiving a damaged or wrong product (with clear photo/video proof).
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The item has been used, washed, altered, or damaged by the customer.
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Tags, packaging, or invoice are missing.
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The return request is made after 7 working days.
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The product is purchased on clearance / special discount (unless defective).
2. Exchange Policy
We offer exchange facility within 7 working days under the following conditions:
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Size issue (only if stock is available).
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Wrong item delivered.
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Defective product received.
Exchange is subject to product availability. If the requested size or product is not available, refund policy will apply.
3. Refund Policy
Refund will be applicable only if:
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The returned product meets our eligibility criteria.
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The product passes our quality inspection after receiving it.
Refund Processing Time:
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Refund will be processed within 10–15 working days after receiving and approving the returned item.
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Refund will be issued via original payment method (Card/MFS/Bank Transfer).
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For Cash on Delivery (COD), refund will be processed via bank transfer or mobile banking.
4. Shipping & Charges
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Customers are responsible for return shipping charges unless the product was defective or incorrect.
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Original delivery charge is non-refundable.
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If refund is approved, return courier charge may be deducted from the refund amount (if applicable).
5. Non-Returnable Items
Refund will be processed within 10–15 working days after receiving and approving the returned item.
Refund will be issued via original payment method (Card/MFS/Bank Transfer).
For Cash on Delivery (COD), refund will be processed via bank transfer or mobile banking.
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Customers are responsible for return shipping charges unless the product was defective or incorrect.
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Original delivery charge is non-refundable.
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If refund is approved, return courier charge may be deducted from the refund amount (if applicable).
5. Non-Returnable Items
The following items are not eligible for return or exchange:
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Innerwear / Undergarments
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Socks
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Accessories (unless defective)
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Gift cards
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Clearance or final sale items
6. Order Cancellation
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Orders can be cancelled before shipment confirmation.
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Once the product is shipped, cancellation is not possible.
7. Important Notice
Orders can be cancelled before shipment confirmation.
Once the product is shipped, cancellation is not possible.
Fashion Factory reserves the right to refuse any return request if it does not meet the above conditions.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Fashion Factory
Website: https://fashionfactorybd.com
Email: support@fashionfactorybd.com
Phone: (0197456583476)
